Stay with the confirmed ticket.
A pending status change is not yet a completed action. The order view should keep the previous confirmed state until the server acknowledges the command. Do not repeat a handoff just because the network is taking time.
- Read whether the command is pending, failed or confirmed.
- Check the connection and use the page’s specific retry or recovery action.
- If the state is still unclear, keep the order reference and contact support before taking an irreversible duplicate action.
Know the channel.
The Laff queue covers supported Laff orders. A separate point-of-sale or outside ordering platform has its own state unless a verified integration exists. Check the original system for a ticket that never came through Laff.